Travstar Pty Ltd – Privacy Policy
1. Introduction
This Privacy Policy explains how Travstar.com Pty Ltd (“Travstar”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit our website, make a booking, or interact with our services. We are committed to handling your personal information responsibly and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information that is necessary to provide our booking services, support customers, and improve our platform. This may include:
Information you provide directly
Name
Email address
Phone number
Booking details (tour selections, dates, participants)
Payment information (processed securely through third‑party payment providers; we do not store full card details)
Special requests or notes related to your booking
Feedback or communication sent to our support team
Information collected automatically
IP address
Device type and browser information
Pages visited and interactions with our website
Cookies and analytics data used to improve website performance
Information from third‑party operators
When you book a tour or experience, we may receive or share booking‑related information with the relevant tour operator to confirm your reservation and ensure your experience runs smoothly.
3. How We Use Your Information
We use your personal information for the following purposes:
To provide our services
Process bookings and payments
Confirm reservations with tour operators
Send booking confirmations, updates, and tickets
Provide customer support
To improve our website and services
Analyse website usage and performance
Enhance user experience
Develop new features and offerings
To communicate with you
Respond to enquiries
Send important service updates
Provide information related to your booking
For legal, security, and compliance purposes
Prevent fraud
Meet regulatory obligations
Maintain business records
We do not sell or rent your personal information to third parties.
4. How We Share Your Information
We may share your information with:
Tour operators to complete and manage your booking
Payment processors to securely handle transactions
Service providers who assist with website hosting, analytics, or customer support
Regulatory authorities when required by law
All third parties are required to handle your information securely and in accordance with applicable privacy laws.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Improve site functionality
Remember your preferences
Analyse traffic and usage patterns
You can adjust your browser settings to refuse cookies, but some features may not function correctly.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure payment processing, encrypted connections, and restricted access to personal data.
7. Accessing and Updating Your Information
You may request access to the personal information we hold about you or ask for corrections if the information is inaccurate. To do so, contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last Updated” date will be shown at the top of the page.
9. Contact
If you have questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: [email protected] Mail: PO Box 6918, Cairns, Queensland, Australia. 4870