Terms & Conditions

Travstar Pty Ltd – Terms & Conditions

Last Updated: 16 August 2026

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Travstar Pty Ltd (“Travstar”, “we”, “us”, “our”) website and booking services. By accessing our website or making a booking, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or services.

2. About Travstar

Travstar Pty Ltd is an online booking platform that connects customers with tour operators and experience providers in Far North Queensland. We act as an agent for the operators who deliver the tours and experiences you book through our website.

3. Booking Process

When you make a booking through Travstar:

  • You enter into a direct contract with the tour operator providing the experience.

  • Travstar facilitates the booking and provides customer support but does not operate the tours.

  • All bookings are subject to availability and confirmation from the operator.

  • You must provide accurate information when completing your booking.

Once your booking is confirmed, you will receive a confirmation email containing your booking details, ticket information, and any relevant instructions.

4. Pricing & Payment

All prices listed on our website are in Australian dollars (AUD) unless stated otherwise.

Payment Terms

  • Payment is required at the time of booking unless otherwise specified.

  • Payments are processed securely through third‑party payment providers.

  • Travstar does not store full credit card details.

Price Changes

Tour operators may update their pricing from time to time. If a price changes before your booking is confirmed, we will notify you and seek approval before processing payment.

5. Cancellations & Refunds

Cancellation and refund policies vary depending on the tour operator and the specific experience booked.

General Rules

  • Each tour has its own cancellation terms, which are displayed during the booking process.

  • Refunds are issued according to the operator’s policy.

  • Travstar will assist with processing cancellations and communicating with operators on your behalf.

Operator Cancellations

If a tour operator cancels an experience due to weather, safety, or operational reasons:

  • You may be offered an alternative date, credit, or refund depending on the operator’s policy.

  • Travstar will notify you as soon as possible and help coordinate next steps.

6. Changes to Bookings

If you need to change your booking:

  • Contact Travstar as soon as possible.

  • Changes are subject to operator approval and availability.

  • Some changes may incur fees depending on the operator’s policy.

7. Customer Responsibilities

By booking through Travstar, you agree to:

  • Provide accurate personal and contact information.

  • Review all tour details, requirements, and safety instructions.

  • Arrive on time for your scheduled experience.

  • Follow all instructions provided by the operator.

Travstar is not responsible for missed tours due to late arrival, incorrect information, or failure to meet operator requirements.

8. Liability

Travstar acts as a booking agent. The tour operator is solely responsible for delivering the experience.

To the extent permitted by law:

  • Travstar is not liable for injury, loss, damage, or expenses arising from participation in any tour or experience.

  • Travstar is not liable for operator actions, omissions, or service quality.

  • You participate in tours at your own risk and should consider appropriate travel or activity insurance.

Nothing in these Terms limits your rights under Australian Consumer Law.

9. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with website functionality

  • Copy or misuse content, images, or data from the site

We may update or modify the website at any time without notice.

10. Intellectual Property

All content on the Travstar website—including text, images, branding, and layout—is owned by Travstar or used with permission. You may not reproduce or distribute any content without written consent.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in that policy.

12. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website, and the “Last Updated” date will reflect any changes.

13. Contact Us

If you have questions about these Terms, please contact us:

Email: [email protected]
Mail: PO Box 6918, Cairns, Queensland, Australia. 4870